Frequently Asked Questions
Discover everything you need to know about Oribe’s luxury hair care and services.
Are Oribe products sulfate-free and color-safe?
Yes, all Oribe products are formulated without sulfates (SLS & SLES) and are specifically designed to be safe for color-treated and keratin-treated hair.
What is your return policy for online orders?
We offer a 30-day return window for products purchased directly from our website. Items must be in their original packaging and gently used or unopened to qualify for a full refund.
Does Oribe test its products on animals?
No, Oribe is a PETA-certified cruelty-free brand. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to do so on our behalf.
How can I track the status of my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
Are Oribe products vegan?
The majority of our products are vegan. We are committed to using high-quality botanical ingredients and clearly list all components on our packaging for transparency.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping fees and delivery times vary by destination and are calculated at checkout based on your local customs regulations.